Email Notification: Authorised Payment Not Processed

• Trigger: A Pay by Bank transaction remains in an “authorised” state for an extended period, indicating that settlement is unlikely.
• Recipient(s): All email addresses included in the notification field of the payment request, or entered in the payment requests settings.
• Description: This email notifies the user that a Pay by Bank attempt has not progressed to settlement within the expected timeframe. It provides details of the unsuccessful payment and advises the user to contact the payer directly to resolve the issue.