Why didn’t my Rule work?

If your rule did not complete, it is usually due to one of the following reasons.

1. Was there money in the account?

• Rules can only move available funds.
• If the balance was €0 at the time the rule triggered, there was nothing to transfer.
• Accounts cannot go into a negative balance.

2. Did the scheduled time pass?

• Scheduled rules only run at the exact date and time configured.

For example:

• If your rule is set to run on the last day of the month at 08:00, funds must be in the account before 08:00 on that day.
• If funds arrive after that time, the rule will run at the next scheduled date.

3. Would the transfer have caused a negative balance?

• If the rule attempted to move more funds than were available, it will not complete.

4. Is the trigger set correctly?

Check whether your rule is set to:

• Run when funds are received (Incoming), or
• Run on a schedule (Outgoing)

A scheduled rule will not run when a payment is received.

An incoming rule will not run at a scheduled time.

If you’ve checked the above and your rule still hasn’t run as expected, please contact support and include:

• The name of the merchant account
• The rule name
• The date and time it was expected to run

Contact email: support@nofrixion.com