How to Archive a Payment Account

1. Ensure that there are no funds remaining in the account.

2. Click on the three dots icon beside the balance on the Current Accounts page. An option to Archive the account should appear. 

After selecting the Archive button, the account should be removed from the main page.

A link to Archived accounts should now be displayed above the search bar on the main Current Accounts’ page:

Clicking into this new section will allow you to view any archived payment accounts, which you can then unarchive if necessary by clicking on the three dots.

Regulatory Requirement

Please note, due to our obligations as an Electronic Money Institution, we can’t implement automatic rejections, which means that money can still be received into archived accounts. In this event, you will be notified via email and the account will automatically "unarchive" itself.

Regulatory requirements mean we need to retain account records and ensure transactions to archived accounts are traceable for audit, compliance, and security purposes.