What if my cross-border payment sent via SWIFT is rejected?

If an incoming SWIFT payment is rejected, or returned, please check the following:

1. Confirm the payment instruction matches the details - ensure the correct correspondent bank is listed and NFXNIE22XXX as the beneficiary bank BIC entered. Check out this guide here to understand which correspondent bank to use.
2. Request the SWIFT reference and rejection reason from the sending bank - this is usually included with the SWIFT return message and will help identify where in the chain the rejection occurred.
3. Contact NoFrixion support at support@nofrixion.com with the SWIFT reference and any rejection codes, and we will investigate from our side.

If the rejection reason is not provided by the sending bank, they should raise a trace request with their correspondent bank to establish the exact reason and point of failure.